Welcome to MarriageCounselIndia.org (the "Platform"). These Terms and Conditions ("Terms") form a legally binding agreement between you ("User/Client" or "User") and the Company operating the Platform ("Company", "we", "us").
By accessing the Platform, submitting a request, or using the Services, you confirm that you have read, understood, and agree to these Terms.
Important Compliance Notice:
The Company is a case-management and administrative facilitation service. We are NOT a law firm and we do NOT provide legal advice, legal counselling, or legal representation.
Any legal advice, consultation, or representation is provided solely by an independent lawyer in his/her independent professional capacity, directly to the User.
1. Definitions
1.1 Company: The private entity operating MarriageCounselIndia.org.
1.2 Platform: The website, forms, communications, and software systems operated by the Company.
1.3 User/Client: Any person who visits the Platform or requests Services.
1.4 Lawyer: An independent legal professional enrolled with a State Bar Council in India.
1.5 Services: Administrative coordination, appointment-scheduling facilitation (upon User request), documentation organization (non-legal), status tracking, and communication support. Services expressly exclude legal advice, legal counselling, drafting of legal content, legal representation, or advocacy.
1.6 Platform Fee: The fee charged by the Company solely for Services described above.
1.7 Lawyer Fees: Any professional fees (if any) charged by a Lawyer for consultation/advice/representation, payable directly to the Lawyer under the Lawyer’s own terms.
1.8 Business Hours: Hours published by the Company, which may vary and may exclude public holidays/weekends, unless stated otherwise.
2. Legal Nature of Platform
The Platform operates strictly as an administrative facilitator and case-management support system. The Company does not practice law, does not render legal opinions, does not interpret legal provisions for Users, and does not draft legal content.
The Platform is designed to enable Users to request administrative assistance for scheduling and coordination with an independent Lawyer, if the User chooses to proceed.
The Platform’s communications, templates, and content are for administrative clarity only and are not legal advice. The User is solely responsible for obtaining legal advice (if required) from an independent Lawyer.
3. Scope of Services
3.1 Appointment Facilitation (User-initiated): Upon the User’s request and consent, the Company facilitates administrative coordination and scheduling assistance with an independent Lawyer who is empanelled on the Platform and available based on the information provided by the User at the time of request. The Company does not recommend, endorse, rank, certify, select, or assign any Lawyer.
3.2 Documentation Organization (Non-Legal): The Company may assist with formatting, arranging, and organizing documents for the Lawyer’s review. The Company does not draft legal content, petitions, pleadings, or legal instruments.
3.3 Communication Support / Virtual Number: The Company may provide system-generated communication channels or virtual numbers for privacy and operational convenience. Any call or communication using such channel is made by the Lawyer in his/her independent professional capacity and not on behalf of the Company.
3.4 Case-Management Support: The Company may provide reminders, scheduling coordination, collection of non-privileged administrative information, and tracking of basic status updates shared by the User/Lawyer.
3.5 No Guarantee of Availability / Response Time: The Company does not guarantee Lawyer availability, response time, willingness to accept the interaction, or continued participation on the Platform. Lawyers may accept or decline any interaction at their discretion.
3.6 Communication & Rescheduling Policy: After appointment confirmation, the Independent Lawyer will initiate up to three (3) contact attempts to the Client using the registered communication modes, including phone call, email on the registered mobile number and registered email ID. If the Client does not respond/answer, remains unavailable, has a switched-off number, rejects calls/messages, faces network issues, provides incorrect details, or otherwise fails to respond, the same shall be treated as Client non-responsiveness, and the Company shall have no liability.
Rescheduling Limit (Strict): The Client and the Lawyer may reschedule a confirmed appointment up to three (3) times. After the Client exhausts three (3) rescheduling chances, any 4th request shall be treated as a new appointment / new application, and the Client must pay the full new appointment fee, with no adjustment/credit of the earlier fee.
No Refund for Non-Response / Missed Coordination: If the Client misses or ignores contact attempts, does not respond to follow-ups, provides incorrect contact details, or fails to coordinate within reasonable time, the appointment may be treated as attempted and no refund shall be applicable.
4. Charges & Fee Structure
Important Payment Information
- Platform Fee Only: Any amount paid on the Platform (including ₹2250 or such other amount as displayed) is strictly the Company’s Platform Fee for administrative facilitation/case-management services.
- No Legal Advice Included: The Platform Fee does NOT include legal advice, legal counselling, or legal representation.
- Lawyer Fees Separate: Any professional fee charged by a Lawyer (if any) is separate and payable directly to the Lawyer.
- Exclusions: The Platform Fee does not cover government fees, taxes, challans, notary/stamp costs, third-party expenses, court/office appearance fees, or outcome-based assurances.
4A. Payment Nature & Separation
The User acknowledges that the Platform Fee is payable solely for administrative facilitation and platform infrastructure. The Company does NOT collect, receive, hold, escrow, or transfer any professional legal fees on behalf of any Lawyer, and does not bundle legal services into the Platform Fee.
Any payment made by the Company to a Lawyer (including any fixed monthly administrative honorarium) is an internal commercial arrangement strictly for availability/administrative coordination support and is NOT linked to the number of Users, consultations, legal advice, outcomes, or value of legal services. The User has no rights or claims in relation to such internal arrangements.
5. Contract Formation & Commencement
A binding contract for the Company’s administrative Services is formed when the User submits a request and pays the Platform Fee (if applicable), subject to the User providing confirmation via the Company’s confirmation email/registered channel, where required by the Platform.
No Lawyer-Client relationship is created by form submission or payment of the Platform Fee.
Automated Commencement: The User acknowledges that facilitation activities may include automated system actions such as request logging, confirmation dispatch, queue allocation, availability mapping, and internal workflow initiation (including outside business hours). Such activities constitute commencement of service for administrative purposes and shall not be construed as non-commencement merely because an appointment time is not immediately communicated outside business hours.
6. Lawyer Relationship Disclaimer
Lawyers are independent professionals. The Company does not supervise, direct, or control a Lawyer’s professional judgement, legal advice, strategy, conduct, or performance. The Company is not responsible for any advice given, actions taken, or outcomes produced by a Lawyer.
Any confidentiality/privilege (if applicable) exists only between the User and the Lawyer. Users should share privileged/confidential legal facts directly with the Lawyer.
6A. No Agency / No Control
Nothing in these Terms creates any agency, partnership, joint venture, employment, or fiduciary relationship between the Company and any Lawyer. The Company has no authority to bind any Lawyer, and no Lawyer has authority to bind the Company.
The Company does not control the content of Lawyer communications and does not provide scripts/instructions for legal advice.
7. No Recommendation / No Assignment
The Company does not recommend, endorse, rank, certify, rate, or guarantee any Lawyer. The Platform does not assign Lawyers or solicit legal work on behalf of Lawyers.
Where one or more Lawyers are available based on the User’s provided details, the Platform may disclose such availability. Any facilitation occurs only upon the User’s explicit request and consent. The Company is not obligated to provide multiple Lawyer options.
8. Disclaimer of Advice & Outcomes
Nothing on the Platform constitutes legal advice or guarantees. Any decision to proceed with a Lawyer is made by the User independently. The Company does not guarantee outcomes, timelines, success, or results in any matter.
9. Refund / Cancellation
Refunds (if any) are governed strictly by the Platform’s Refund Policy published on the Platform. Refund eligibility relates only to the Platform Fee and administrative Services, and does not include Lawyer fees (if any) or third-party costs.
If the User initiates a chargeback/dispute through a bank/payment gateway/regulator, refunds may be paused until the dispute is resolved, subject to applicable law and policy.
Click here to view full Refund Policy
10. Important Clauses
Any refund request raised after confirmation and prior to appointment booking shall result in the appointment being placed on hold , pending review and resolution by the accounts department, in accordance with the applicable refund policy.
Special Consideration: In unique and exceptional circumstances, we may, at our sole discretion, offer a partial refund of up to 20% as a gesture of goodwill.
11. User Obligations
The User agrees to provide accurate and complete details and remain reasonably available for coordination after confirmation. Failure to respond, incorrect details, or non-cooperation may result in delays or closure of facilitation, as per policy.
12. Prohibited Conduct
The User must not misuse the Platform, including: providing false information, abusing staff/Lawyers, harassment, threatening communications, repeated refund abuse, frivolous disputes, impersonation, unlawful activity, or attempts to obtain legal advice from Company staff.
The Company may restrict access for such conduct without liability.
13. Data Protection & Communication
The Company processes User data for administrative facilitation, customer support, fraud prevention, and compliance. The Company does not sell personal data to third parties.
The User authorizes the Company to share necessary details with an independent Lawyer for facilitation purposes, subject to the User’s request/consent flow.
Calls/messages may be recorded for quality/compliance where permitted by law, and a notice may be provided. By using the Platform and continuing communications after notice, the User consents to such recording to the extent permitted by law. The User may choose to discontinue communication if they do not consent.
14. Limitation of Liability
The Company is not liable for any advice given by a Lawyer, any action/inaction by a Lawyer, or any legal outcome. The Company’s aggregate liability, if any, shall be limited to the Platform Fee paid by the User for the specific request that gave rise to the claim.
To the maximum extent permitted by law, the Company shall not be liable for indirect, incidental, special, consequential, punitive damages, loss of profits, loss of data, or reputational harm.
15. Indemnity
The User agrees to indemnify and hold harmless the Company and its personnel against claims, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from the User’s breach of these Terms, misuse of the Platform, unlawful conduct, or disputes between the User and any Lawyer.
16. Changes / Suspension
The Company may update these Terms from time to time. Continued use of the Platform after updates constitutes acceptance of revised Terms.
The Company may suspend or restrict access for security, compliance, fraud prevention, operational reasons, or misuse.
17. Force Majeure
The Company shall not be liable for delays or failure in performance due to events beyond reasonable control, including network failures, outages, government actions, natural disasters, strikes, or third-party service disruptions.
18. Governing Law / Jurisdiction
These Terms shall be governed by the laws of India. Courts at Jhunjhunu, Rajasthan shall have jurisdiction, subject to mandatory consumer protection laws (if applicable).
19. Arbitration
Disputes may be referred to arbitration at Jhunjhunu, Rajasthan in accordance with applicable arbitration law, subject to rights under consumer protection law where non-waivable.
20. Grievance / Contact
For support or grievances, contact:
Address: #3, Sagarkunj complex, Chirawa, Jhunjhunu, Rajasthan 333026
Email: support@marriagecounselindia.org
Phone: 0120-3134441
21. Severability & Survival
If any provision of these Terms is held invalid, remaining provisions remain enforceable. Provisions relating to payment nature/separation, disclaimers, limitation of liability, data protection, indemnity, governing law, and dispute resolution shall survive termination/completion of Services.