Privacy Policy

This Privacy Policy explains how MarriageCounselIndia.org (the “Platform”, “Company”, “we”, “us”, or “our”) collects, uses, shares, stores, and protects personal information when you access our website or use our administrative facilitation and coordination services. This policy is intended to align with applicable Indian law including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”).

By using the Platform and/or submitting your information, you consent to the collection and processing of your information as described in this Privacy Policy. Where required, we will request additional consent for specific processing activities.

1. Information We Collect

We collect information you provide directly, and certain information automatically when you use the Platform.

1.1 Information You Provide

• Identity & Contact Information: Name, mobile number, email address, city/state, and any other details you submit in forms.
• Request Information: Your service request details and the information you choose to share for administrative coordination.
• Documents (Optional): Documents you upload/share for coordination purposes. You should avoid sharing privileged or highly sensitive legal information with the Platform and instead share such information directly with the independent Lawyer where appropriate.
• Payment/Transaction Information: Transaction identifiers, payment status, and basic billing metadata. We do not store full card details; payment processing is handled by third-party payment gateways.

1.2 Information Collected Automatically

• Device & Log Data: IP address, browser type, device identifiers, timestamps, referring pages, and basic usage logs.
• Cookies & Similar Technologies: Cookies may be used to improve functionality, security, analytics, and user experience. You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.

2. Purpose of Collection and Use

We use the information we collect for the following purposes:

• To receive your request, verify basic details, and provide administrative coordination and facilitation services.
• To contact you for confirmations, scheduling coordination, support, and service updates.
• To share necessary details with an independent Lawyer only when you request facilitation (or when required to execute your request), so that appointment coordination can occur.
• To process payments, prevent fraud/abuse, and maintain transaction records.
• To maintain service quality, analytics, debugging, and Platform security.
• To comply with legal obligations and enforce our Terms of Service and policies.

3. Sharing and Disclosure of Information

We do not sell your personal information. We share information only as necessary and in limited circumstances:

• With Independent Lawyers (If Requested): If you request facilitation for an interaction with an Lawyer, we may share your name, contact details, and the minimum necessary request information for coordination and scheduling. The Lawyer is an independent professional and will handle legal consultation directly with you.
• With Service Providers: Hosting providers, email/SMS providers, analytics tools, and payment gateways who help us operate the Platform, subject to appropriate confidentiality and security measures.
• For Legal Compliance: If required under law, court order, or valid government request, or to protect rights, safety, and prevent fraud.
• Business Protection: To investigate suspected fraud, abuse, security incidents, or policy violations.

4. Data Security

We implement reasonable security practices and procedures to protect personal information against unauthorized access, alteration, disclosure, or destruction. Security measures may include access controls, encryption in transit (where applicable), and operational safeguards. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. User Responsibilities

• You are responsible for providing accurate information and keeping your contact details current.
• You should not submit unlawful, harmful, or misleading information.
• You should avoid sharing passwords, OTPs, or full payment card details with any person claiming to represent the Platform.

6. Data Retention

We retain personal information only for as long as necessary for the purposes stated in this policy, including providing coordination services, maintaining operational records, resolving disputes, enforcing agreements, and meeting legal or regulatory requirements. We may retain limited records for fraud prevention, audit, and compliance even after a request is closed.

7. Your Rights and Choices

You may request access, correction, or updating of your personal information by contacting us at the details below. Subject to applicable law, you may also request deletion of information; certain data may still be retained where required for legal, compliance, fraud prevention, or legitimate business purposes.

You may opt out of non-essential promotional communications. Transactional and service-related communications may still be sent as required to provide services.

8. Third-Party Links

The Platform may include links to third-party websites. We are not responsible for third-party content, policies, or practices. Please review the privacy policies of third-party sites you visit.

9. Children’s Privacy

The Platform is not intended for children. If you are under 18 years of age, you should use the Platform only with the involvement and consent of a parent/legal guardian.

10. Grievance Officer

In accordance with applicable Indian law, you may contact our Grievance Officer for questions, requests, or complaints regarding this Privacy Policy or the handling of your personal information.

11. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of India. Subject to applicable law, courts at Jhunjhunu, Rajasthan shall have jurisdiction over disputes arising from this policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page. Your continued use of the Platform after any changes constitutes acceptance of the updated policy.