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Grievance Redressal Mechanism

We are committed to resolving your concerns.

MarriageCounselIndia.org is dedicated to providing the highest quality of service. In compliance with the Information Technology Act, 2000 and the Consumer Protection Act, 2019, we have established this Grievance Redressal Mechanism to ensure any concerns or grievances you may have are addressed promptly and transparently.

1. Purpose of this Cell

This Grievance Cell is your official point of contact for any complaints, feedback, or concerns relating to our services, including but not limited to:

  • Deficiency in service.
  • Issues with payment or refunds.
  • Concerns regarding data privacy or misuse of information.
  • Any other concerns related to your engagement with our platform.

2. How to File a Grievance

To file a grievance, you must send an email to our dedicated Grievance Officer. We do not accept grievances via phone call or physical mail at the first instance, as a written record is necessary for investigation.

Grievance Officer Contact Details

Name: [Insert Grievance Officer Name Here]
Designation: Grievance Officer
Email: support@marriagecounselindia.org
Address: #3, Sagarkunj complex, chirawa, jhunjhunu, rajasthan 333026

3. What to Include in Your Grievance

To help us resolve your concern quickly, please include the following information in your email:

  • Your full name and contact number.
  • The **Order ID** (if applicable).
  • A clear and detailed description of your complaint or concern.
  • Any supporting documents (screenshots, payment receipts, etc.).

4. Our Redressal Process

We are committed to a swift resolution process:

  1. Acknowledgement: You will receive an automated acknowledgement of your grievance within 24-48 working hours.
  2. Investigation: Our Grievance Officer will review your complaint, investigate the matter internally, and coordinate with any relevant parties (such as the Lawyer, if applicable).
  3. Resolution: We aim to resolve all grievances within **15 days** from the date of receipt, as mandated by the IT Rules. You will be informed of the resolution via email.

We take every grievance seriously and will make all reasonable efforts to ensure a fair and satisfactory resolution.


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Simplifying the Couple’s Journey Through Administrative Facilitation MarriageCounselIndia.org is a private platform that provides administrative facilitation and coordination services based on the information submitted by users through the information form. The platform is limited to facilitating communication and appointment coordination between users and independent specialists, where requested by the user. MarriageCounselIndia.org, its owners, employees, and representatives are not advocates, legal professionals, government officials, or experts, and do not provide legal advice, legal counselling, legal representation, or professional opinions of any kind. Any specialist or advocate whose details may be shared or with whom interaction may be facilitated is an independent third-party professional and is not an employee, agent, partner, or representative of the platform. The information form available on the website is not an official government form or registration application. It is only a preliminary tool used to understand the user’s requirements for the purpose of administrative coordination and facilitation. The platform does not provide government services, does not process applications, does not issue certificates, and does not deal with any government department on behalf of users. All legal advice, documentation, filings, and interactions with authorities, if any, are solely the responsibility of the user and the independent advocate they choose to consult.